Our normal service hours are 7:45 am - 4.30 pm, Monday through Friday, except on US Embassy holidays. Walk-in services are available to the general public from 9:00 - 11:00 am. If you'd like, you may make an appointment; please send an email to email@example.com. To contact American Citizen Services during normal business hours, please call:
From Malaysia: 03 2168 4979 or 4997 (NOT for visa questions)
From the US: 011 60 3 2168 4979 or 4997 (NOT for visa questions)
If you are an American citizen with an after-hours emergency, please call our hotline:
From Malaysia: 03 2168 5000 (NOT for visa questions)
From the US: 011 60 3 2168 5000 (NOT for visa questions)
For Non-Emergency Issues Please see our General Contact Page.
- Beware of scams! Don’t send money to people you haven’t met in person claiming to be in trouble in Malaysia. Click here for more info.