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Emergency Contact
 

Our normal service hours are 7:45 am - 4.30 pm, Monday through Friday, except on US Embassy holidays. Walk-in services are available to the general public from 9:00 - 11:00 am. If you'd like, you may make an appointment; please send an email to klacs@state.gov. To contact American Citizen Services during normal business hours, please call:

From Malaysia: 03 2168 4979 or 4997 (NOT for visa questions)

From the US: 011 60 3 2168 4979 or 4997 (NOT for visa questions)

If you are an American citizen with an after-hours emergency, please call our hotline:

From Malaysia: 03 2168 5000 (NOT for visa questions)

From the US: 011 60 3 2168 5000 (NOT for visa questions)

For Non-Emergency Issues Please see our General Contact Page

Scam Alert!

  • Scam Alert! Beware of scams! Don’t send money to people you haven’t met in person claiming to be in trouble in Malaysia.  Click here for more info.