The American Citizen Services Unit assists U.S. citizens in the event of an emergency such as death, arrest, illness, injury, missing persons, destitution and other circumstances. For general information on the type of sevices that can be provided, please refer to the State Department's website for travelers.
Our normal service hours are 7:45 am - 4.30 pm, Monday through Friday, except on US Embassy holidays.
Important Reminder: Starting January 5, 2015, the Embassy in Kuala Lumpur requires appointments for all routine notary and passports services. Please bring your appointment confirmation sheet and arrive at the embassy 10 minutes before your appointment time.
Please visit our website at: https://evisaforms.state.gov/acs/default.asp?postcode=KLL&appcode=1 to make an appointment for all services including notary services, authentications, passport renewals, Consular Report of Birth Abroad (CRBA) and additional visa pages.
American Citizen seeing emergency services should contac us through email at email@example.com.
To contact American Citizen Services during normal business hours, please call:
From Malaysia: 03 2168 4979 or 4997 (NOT for visa questions)
From the US: 011 60 3 2168 4979 or 4997 (NOT for visa questions)
If you are an American citizen with an after-hours emergency or cannot get through to our office number, please call our hotline:
From Malaysia: 03 2168 5000 (NOT for visa questions)
From the US: 011 60 3 2168 5000 (NOT for visa questions)
For Non-Emergency Issues Please see our General Contact Page.
Register with the Embassy
- Whether you reside in Malaysia or are just visiting, please consider registering with the U.S. Embassy.
- Beware of scams! Don’t send money to people you haven’t met in person claiming to be in trouble in Malaysia. Click here for more info.