General Visa Information
Embassy of the United States of America
376 Jalan Tun Razak
Kuala Lumpur 50400
We would appreciate callers restricting their calls to only urgent (i.e., life and death) matters.
Due to the heavy volume of faxes, e-mails and letters, routine correspondence regarding visa applications (i.e., Mr./Mrs. X will be applying for a visa) are not tracked and will not be answered.
Section 222(f) of the Immigration and Nationality Act considers information concerning visa applications confidential and will be discussed only with the applicant or the applicant's legal representative.
You will find the answers to most visa related questions in this website in both the main informational and in the FAQs (Frequently Asked Questions) sections. For any inquiry NOT addressed on this web site, you can contact us by e-mail.
Note: If your e-mail asks for specific instructions that are already available on this website, you will be given the link to that page. Please be sure that you have already read the information related to your issue BEFORE you request additional information.
You may call our consular section at 603-2168-5000 during the times listed below:
NON-IMMIGRANT VISA APPLICATIONS
Including tourists (B-2), business persons (B-1), students (F-1), specialty workers (H-1B), etc. who will be in the United States for a specific period. Call between 2:00 pm to 4:00 pm, except Wednesdays.
IMMIGRANT VISA APPLICATIONS
For inquiries regarding long-term resident visas. Call between 9:00 am to 12 noon on Mondays and Fridays only.
AMERICAN CITIZEN SERVICES (ACS)
Contact the ACS section for all non-visa-related inquiries involving American citizens. Services are provided M-F 9:00 am to 11:00 am -- Calls are taken from 8:00 am to 12:00 noon and between 2:00 pm and 4:00 pm each business day, except Wednesdays.